Purchase And Payment Process

 

This purchase and payment process applies to the Casakento(Hereinafter referred to as "We") online store. It explains the full path from selecting items to completing payment, as well as the steps that follow order creation. All transactions are completed online, and no offline sales channels are provided.

1. Product Browsing And Initial Selection

You may browse product pages on our website and make selections based on your needs. During this stage, please review the information presented on each product page so you are fully informed before adding items to your cart.

2. Cart Review And Adjustment

After items are added to the cart, you can review all selected products in one place. Before proceeding to checkout, you may adjust quantities or confirm your selections to ensure accuracy.

3. Submitting Order Information

At checkout, you will be prompted to enter required order details, including delivery information and contact details. Please ensure all information is complete and accurate so the order can proceed without delay.

4. Order Amount Explanation

Before placing the order, the page will clearly display product prices and the total order amount. All amounts shown represent the final payable total and include all necessary charges related to the products. No additional fees are added during payment.

5. Payment Procedure

Once order details are confirmed, you may complete payment by following the on screen instructions. Please complete the process in a secure and stable network environment. After payment is successful, an order record will be generated automatically.

6. Processing After Payment

After payment confirmation, you will receive a notice containing your order number and payment details. The order will then enter the processing stage, and we will proceed according to our standard handling steps. Order status updates can be viewed on the website.

7. Payment Irregularities

If a payment interruption, delay, or other irregular situation occurs, please verify the payment status before taking further action. If you are unsure about the result, contact us for assistance and confirmation.

8. Process Changes

We may update the purchase and payment process as website features improve or workflows are adjusted. Any changes will be reflected in the information displayed on the website.

9. Contact Information

Contact address: 160 Private Drive 8191, Doolittle, MO 65401, United States
Customer service phone: +1 (914) 879-2909
Customer service email: support@casakento.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)