Refund Policy

 

This refund policy applies to all orders placed through the Casakento(Hereinafter referred to as "We") online store. It explains the scope of refunds, applicable situations, and how refund requests are handled. All transactions are completed online, and no offline sales are provided.

1. General Refund Overview

Refund requests are reviewed based on the order status and the specific circumstances involved. We handle eligible refund requests within a reasonable scope and aim to keep the process clear and transparent.

2. Situations Eligible For Refund

You may submit a refund request under the following circumstances:

• An order has been successfully cancelled and meets the applicable cancellation conditions.
• Items have been returned and meet the refund requirements outlined in the returns policy.
• Other reasonable situations where a refund is confirmed after review.

Eligibility is determined based on the actual order status and the outcome of the review process.

3. How To Request A Refund

To request a refund, please contact us through our customer service channels and provide the necessary information for verification, such as your order number and a brief explanation. Once complete information is received, we will review the request and inform you of the result.

4. Refund Processing Steps

After a refund request is approved, it will enter the processing stage. Refunds are handled according to our standard procedures, and confirmation will be provided once processing is completed.

5. Refund Timing And Method

Refunds are returned to the original payment method used when placing the order. The time required for funds to appear may vary depending on the payment provider. In most cases, refunds are completed within a reasonable processing period. If a delay occurs, please contact us for assistance.

6. Partial Refunds And Special Cases

In certain situations, the refund amount may be adjusted based on the actual order circumstances. If special handling is required, we will explain the details through customer service communication.

7. Updates To This Policy

We may update this refund policy as service processes or operational needs change. The latest version published on the website will apply and will take effect from the date of publication.

Contact Information

Contact address: 160 Private Drive 8191, Doolittle, MO 65401, United States
Customer service phone: +1 (914) 879-2909
Customer service email: support@casakento.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)