Privacy Policy
Casakento (hereinafter referred to as “we”) places great importance on your privacy and information security. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online store services.
1. Scope of Application
This Privacy Policy applies to your access to our website, product browsing, order placement, communication with customer support, and use of related online services. All information processing activities are limited to the online environment and do not involve any offline sales or services.
2. Information Collection Methods (Cookies)
We use Cookies to support the normal operation and performance optimization of our website. Cookies may be used to record access status, language preferences, and page browsing behavior, helping to ensure website functionality and continuity.
3. Use and Sharing of Information
The information we collect is used solely for order processing, customer support, service improvement, and necessary internal management. We do not use your information for purposes unrelated to the above, nor do we share it without reasonable necessity.
4. Data Storage and Cookie Management
Data collected through Cookies is stored only with your knowledge and authorization. You may manage or delete Cookies through your browser settings. We adopt reasonable technical and administrative measures to protect data from misuse or unauthorized access.
5. User Rights
You have the right to access, modify, update, or delete your personal information, and to withdraw previously granted permissions where applicable. To exercise these rights, you may contact us using the details provided at the end of this policy.
6. Legal Basis for Data Processing (GDPR Policy)
We process personal information in accordance with the principles of the GDPR policy, based on the following legal grounds:
- Performance of a contract: to process orders and provide the services you have purchased;
- Explicit consent: used for newsletter subscriptions and related communications when you voluntarily choose to receive them;
- Compliance with legal obligations: for tax, accounting, and reasonable regulatory purposes;
- Legitimate interests: to improve user experience, enhance service quality, and prevent improper activities.
Contact Us
Contact Address: 160 Private Drive 8191, Doolittle, MO 65401, United States
Customer Service Phone: +1 (914) 879-2909
Customer Service Email: support@casakento.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)