Terms of Service
This service policy applies to all services provided through the Casakento(Hereinafter referred to as "We") online store. It is intended to explain service usage rules, transaction processes, and related responsibilities. Please read this policy carefully before using the website or placing an order.
1. Policy Overview And Scope
This policy applies to activities carried out on our website, including product browsing, account registration, order submission, payment completion, and customer support communication. All services are provided exclusively online, and no offline sales or in person services are offered.
2. User Accounts And Website Responsibility
Users are responsible for ensuring that all information provided during account use and order placement is accurate, complete, and kept up to date. We are responsible for maintaining the general operation and basic functionality of the website, but we are not responsible for consequences arising from incorrect information, omissions, or improper user actions.
3. Product Information, Inventory, And Pricing
We make reasonable efforts to ensure that product descriptions, inventory status, and pricing information displayed on the website are accurate and clear. Inventory levels may change based on order activity, and the information shown at the time of order confirmation shall prevail. All prices displayed are final prices and include all applicable taxes and related charges.
4. Orders And Payments
Once an order is placed and payment is successfully completed, the order will enter the processing stage. We reserve the right to verify order information within a reasonable scope and may contact you if confirmation is required.
5. Delivery Conditions
Delivery services are provided exclusively within Australia. After payment is successfully completed, your order is confirmed and enters the processing stage. Orders are generally prepared within 1–3 business days before being handed over to the designated logistics provider. Following dispatch, the estimated delivery time is approximately 5–10 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure consistent and reliable delivery, we cooperate with established logistics providers, including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this amount are subject to a flat delivery fee of AUD 8.99. All applicable taxes and related charges are fully included in the product prices displayed at checkout, and no additional fees will be required after payment.
For detailed delivery timelines and handling standards, please refer to our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered preparation or been transferred to the logistics provider. Once order processing or shipment has begun, cancellation requests can no longer be accepted.
If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our Order Cancellation Policy.
7. Returns and Exchanges
Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or cases where the received item does not match the order details.
Comprehensive eligibility requirements, processing timelines, and step-by-step instructions are available in our Returns and Exchanges Policy.
8. Refund Policy
Refunds are processed after eligibility requirements are met and the review process is completed. Refunds will be issued using the original payment method, and the time required for funds to appear may vary depending on the payment provider.
9. Disputes And Applicable Rules
If a dispute arises during service use or order fulfillment, we encourage you to contact us first to seek resolution through communication. We comply with Australian laws, including GDPR. We reserve the right to update this policy and will notify you of any relevant changes.
10. Privacy And Data Protection
We value the protection of personal information and only use such data to the extent necessary to provide services. Reasonable measures are taken to prevent unauthorized access, disclosure, or misuse.
11. Intellectual Property
All text, images, and other content displayed on the website are protected. Unauthorized reproduction, use, or distribution of any content is not permitted.
12. Limitation Of Liability
To the extent permitted, we are not responsible for indirect or unforeseeable losses arising from the use of the website or services. This section does not affect rights that cannot be excluded.
13. Updates To The Service Policy
We may revise this service policy as necessary to reflect operational changes. Updated content will be published on the website and will take effect from the date of publication.
14. Contact Information
Contact address: 160 Private Drive 8191, Doolittle, MO 65401, United StatesCustomer service phone: +1 (914) 879-2909
Customer service email: support@casakento.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)